First Visit – What to Expect
Prior to your appointment
Please complete your registration and health history forms from home prior to your first appointment, or arrive at least 15 minutes early to complete them in office.
At your first appointment
Your first appointment will be a consultation, where we will review your dental and medical history, your treatment and sedation options, and address any questions or concerns you may have. If we need additional x-rays, we will take them at this time. We will then schedule the appointment for your oral surgery procedure.
- All patients under the age of 18 will need to be accompanied by a parent or legal guardian.
- A preoperative consultation and physical examination is mandatory for patients undergoing IV anesthesia for surgery. Please have nothing to eat or drink eight hours prior to your surgery. You will also need an adult to drive you home.
- Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e., diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are currently taking any medication (i.e., heart medications, aspirin, anticoagulant therapy, etc.).
Please bring with you
- Your surgical referral slip and x-rays, if available
- A list of medications you're currently taking
- Insurance cards
Insurance Policy
In our office, we offer high quality care and payment options that work for all of our patients. Below you will find a list of some of the PPO insurance plans with which we work. If you don’t see your insurance company on our list, please call our office to inquire about your particular plan, as very often we may find your plan has OON coverage.
- Aetna
- Ameritas
- Assurant
- Blue Cross/Blue Shield
- Careington
- Cigna
- Delta
- DHA
- Guardian
- Maverest
- Metlife
- Principal
- United Concordia
- United Healthcare
As a courtesy to you, we will bill your insurance company and track claims. Please keep us informed of any changes to your insurance plan. You are responsible for the fees charged by our office, no matter what your insurance coverage may be. Most insurance companies should respond to the claim within four to six weeks. Any remaining cost is your responsibility.
Payment Options
- Flexible Payment Plan: Pay a portion up front, and the rest over an agreed upon time period.
- No interest flex plan: Pay in a short time frame and receive no interest charge.
- Low interest flex plan: Pay off your bill over a longer period of time with low interest.
- Check or Credit Card: Always accepted.
Please note: Payment is due at the time of service.
Cancellations
We require at least 24 hours notice to avoid cancellation fees.
What is CareCredit and how can I apply?
CareCredit is a healthcare credit card designed to help patients finance medical expenses, including dental procedures, by providing flexible payment options. Apply here.
What if I my dentist just took x-rays?
If your dentist or physician has taken x-rays you may request that they forward them to our office. If there is not enough time, please pick them up and bring them to our office. If additional films are necessary they can be taken at our facility.
Do you accept payment through flexible spending accounts (FSAs) or health savings accounts (HSAs)?
Yes, we accept FSA and HSA cards for payments. Please check with your benefits provider to ensure the expenses are eligible under your plan.
What if my insurance doesn’t cover the entire cost of my procedure?
If your insurance doesn’t cover the full cost, we’ll work with you to review payment options. We offer flexible payment plans and financing options to help make your treatment affordable. Please remember that you are fully responsible for all fees charged by this office regardless of your insurance coverage.
What happens if I’m running late to my appointment?
If you’re running late, please call our office as soon as possible. We’ll do our best to accommodate you, but depending on our schedule, we may need to reschedule your appointment to avoid delays for other patients.
Can someone else bring me to my appointment if I can’t make it myself?
Yes, another adult can accompany you, but for patients under 18, a parent or legal guardian must be present. For surgical procedures, we recommend having a responsible adult drive you home and stay with you as you recover.